frequently asked questions

Yes, if your plan is to remain in your home to -what is commonly termed as – ‘age in place’, you are far ahead of the game by de-cluttering, and a wise move in planning for less work down the road.
We would love to help you get organized to make your home easier and safer to move around for years to come!

No, not at all! Boomer Movers often helps people who are clearing out their remaining house contents once they’ve already moved.

No, and we understand that it isn’t always possible to be on location with our team. If you are able to label items or provide a list for items that are meant to go to a specific place, that’s definitely very helpful!

Our team is very experienced in sorting through Estates, and we can make decisions on your behalf for what to do with the remaining house contents. If something looks important, we can set it aside to ask you before it is removed from the house.

Moving services are pretty much what you’d expect them to be – our team comes in to wrap and protect your furniture, safely transports it to your new home, and then places it under your direction.

Transition services are more involved – our team can help with a wide variety of services, depending on your needs. Transitions typically involve packing and sorting before your move, moving services, and then an unpack and set up so that your new home is ready to be lived in!

Our moving services are one hourly price, with no hidden fees. Our moving team will pack any large artwork in picture boxes, hanging clothing in wardrobe boxes, and lamps and shades in boxes or bins as appropriate.

The team will use moving blankets and stretch wrap to wrap and protect furniture. If there is furniture to be dissembled or reassembled, they will make every effort to accommodate provided that it is not overly complex or dangerous; please note that we will take wall-mounted televisions off the wall, but we do not remount TVs.

Once the truck is loaded, they will proceed to your new home, unload furniture, and then unwrap and arrange it where you want it.

Our moving trucks come stocked with basic supplies, including: tools, stretch wrap, moving blankets, moving dollies, bungee cords to secure furniture and boxes, straps for exceptionally heavy items. We also come equipped with tape gun and packing tape, mattress bags, picture boxes, wardrobe boxes (for hanging clothes!), and an assortment of boxes.

Before you contact a senior move management company, do your research. Google senior moving, downsizing companies. Check out their websites. What are their accreditations and reviews. Do they guarantee their work. Take a few moments to read their history and learn about the founders. What is their background? How long has the company been in business? Who refers them? Be confident before you place the call to request a free consultation.

Know your rights under the Consumer Protection Act 2002. You may cancel an agreement any time during the period that ends ten (10) days after the day you receive a written copy of the agreement. You do not need to give the supplier a reason for cancelling during this 10-day period. For more information, you may contact the Ministry of Consumer and Business Services.

Do not accept a verbal estimate or a flat rate/ballpark estimate on the phone or in person. Some companies may offer low bottom lines with minimal hours to secure the job. Minimal hours often result in surprise costs at the end of the job. Do not accept an estimate that does not give all costs and services to complete the job. Some companies may price out a segment of the job to get the ball rolling. Do not allow a consultant to begin the job on the initial consultation. This is the interviewing process, not the beginning of the job. Do not initial multiple pages on the estimate. Your one-time signature on the estimate or your deposit is your approval to proceed. 

No. Senior Move Management is a relatively new industry, and there are few if any regulations to protect the senior from hiring a company that is not qualified to handle the transition in a professional and cost-efficient manner. Anyone who has moved someone can claim they are a senior move manager. To complicate things further, some movers, auction services and real estate agents say they also provide move transition services.

When meeting with the consultant ask yourself basic questions. How are they dressed? Do they look like a senior move manager or a mover? Are they polite? Do they listen to your story or do they do the talking? How do they act in your home? Are they more interested in the sale of your possessions than assisting in the transition? Remember the consultant is the front line for the company. If you are not comfortable with the consultant, you most likely won’t be happy with their service.

Please contact us and we’d be happy to assist you!